配送ポリシー

 

We ship worldwide.
Orders are fulfilled through our studio or through our trusted international fulfillment partners depending on item availability.

Shipping Rates

  • Free worldwide standard shipping on orders over USD $200

  • Flat-rate international shipping for orders below USD $200
    (Shipping options are shown at checkout.)

Delivery Time

  • Standard International: 7–14 business days

  • Express International: 5–10 business days

Delivery times may vary due to destination, customs procedures, or carrier conditions.
Tracking details will be provided once your order has been dispatched.

Customs & Duties

International orders may be subject to customs checks or import duties.
These charges, if applicable, are the responsibility of the recipient.

Lost or Delayed Parcels

If your shipment is delayed or appears undelivered, please contact us and we will assist in communicating with the carrier.

Packaging

Each agarwood piece is carefully inspected and hand-packed to preserve its natural aroma, character, and integrity throughout transit.